Monday, July 6, 2020
CSR MOU......An MOU for the Customer Service Department was agreed to as way to settle many grievances and issues that have been hurting the morale of that group. The Union was persistent on these issues and appreciate the members who spoke up and worked with the Union to help spotlight these issues. The other factor was the continued hard work and professional attitudes of all the members that work in that department. We look forward to a more positive work environment within the Call Center which will make it a department both the Union and Company can be proud of and employees love to work in.
Since David Johnson has arrived at DLC there have been and continue to be many positive changes in the Call Center including communication with the Union leadership. I believe he is steering the ship in the right direction and even though the water may not always be calm we will be able to work through any issues that come up. It's never easy trying to resolve issues when you think you are right, it usually means both sides will have to do something that they don't want to do but when that happens it benefits everyone.
I want to thank everyone that worked on this MOU from both the Company and Union (especially Nicole Greb & Melissa Majeski) as I think it will benefit everyone, and we look forward to working with David and his team in resolving issues as they come up.